First Light / Support
How can we help?
Find answers to common First Light questions or contact the Trinova team for personal support.
Last updated: 3 September 2026
Contact support
Email info@trinovaholdings.com with “First Light support” in the subject line. Include your iPhone model, iOS version, First Light version, and a short description of what happened. Please do not include private prayer content, passwords, or payment-card details.
Apps are not pausing
Open First Light's Lock tab and confirm that Screen Time access is approved, at least one app, category, or website is selected, and automatic pausing shows scheduled prayer times. Also check that Family Controls permission has not been removed in iOS Settings.
Prayer reminders are not arriving
In iOS Settings, open Notifications, select First Light, and make sure notifications are allowed. Then confirm your prayer times inside First Light. Reminder times follow the local time configured on your device.
Manage or cancel a subscription
Apple manages billing. On your iPhone, open Settings, select your name, then Subscriptions, and choose First Light. Removing the app does not cancel an active subscription.
Restore a purchase
Use Restore Purchases inside First Light while signed into the Apple account that made the purchase. If access is not restored, contact us with the error message shown—never send full payment details.
Reset or delete local app data
Use Reset First Light in the app's Settings area to remove locally saved onboarding answers, prayer history, preferences, app selections, and schedules. Uninstalling the app also removes its local data, subject to normal iOS backup behaviour. For information sent directly to Trinova through support, email us to request access or deletion.
Privacy and terms
Read the First Light privacy policy and First Light terms of use for more information.